Policies

Before You Order

Skullberries is a thrift store offering a mix of pre-owned and new items. As many of our pieces are unique and pre-loved, the condition of each item may vary.

Before placing an order, please carefully review all product photographs, descriptions, measurements, and size information provided on the listing. Any visible flaws, marks, signs of wear or imperfections will be shown in the photographs and/or mentioned in the product description.

Please pay particular attention to the measurements provided and compare them with an item that fits you well. Do not rely solely on the labelled size, as sizing can vary between brands, eras, and garments.

By placing an order, you acknowledge that you have reviewed and understood the item's photographs, condition, measurements, and size information.

Payment Methods

We accept both payment methods: cash on delivery (COD) as well as online payments. Choose whichever works best for you at checkout.

Partial online payment is also possible. For any order with half online payment and other half COD, please contact us on Instagram @skullberries.pk and we'll place the order through DMs so the balance can be worked out there.

Shipping Policy

Our standard delivery time is 2–5 business days.

Please note that weather conditions, political unrest or protests may cause delays beyond this timeframe.

For any questions or concerns regarding your delivery or order, please contact us through:

Instagram: @skullberries.pk
Email: skullberriespk@gmail.com

1. Same-Day Delivery - Lahore

Same-day delivery is available for Lahore-based orders through Yango.

It is available for online payments only. Cash on Delivery is not available for same-day delivery orders.

2. Next-Day Delivery - Nationwide

Express next-day delivery is available to cities nationwide through TCS. Delivery is made overnight, subject to the courier service's coverage and schedule. Express delivery charges are higher than our standard shipping rates and vary depending on the destination city.

It is available for online payments only. Cash on Delivery is not available for next-day delivery orders.

To arrange next-day delivery, please contact us through Instagram (@skullberries.pk) or skullberriespk@gmail.com, and we will provide the applicable charges and arrange the shipment for you.

Booking Policy for a Later Delivery

Need a later delivery but worried the item might be sold out by then? You can keep an item booked for as long as you need by making the full payment online.

Once booked, the item will be reserved exclusively for you and will not be sold to anyone else. There is no time limit on bookings so you can have your order delivered whenever you’re ready.

Item bookings are only available for online payments and cannot be made through COD.

Please note that booked items are non-refundable. If you change your mind after booking an item, the payment cannot be refunded.

To book an item, text us through Instagram at @skullberries.pk or email us at skullberriespk@gmail.com.

Refund & Return Policy

All sales are final. We do not offer refunds, returns, or exchanges for the following reasons:

The measurements provided in the listing were not reviewed before placing the order.
The labelled size was misread or the customer expected a different fit.
The customer changed their mind after receiving the item.
The customer is not satisfied with the item despite it matching the listing.
A flaw, mark, sign of wear, or other imperfection was clearly visible in the product photographs or mentioned in the description.

Customers are responsible for carefully reviewing the complete product listing before making a purchase. We cannot accept responsibility for issues that were already disclosed or clearly visible prior to purchase.

Eligibility for a Refund

A refund may be issued in cases where there is a significant discrepancy between the item ordered and the item received, including:

The wrong item was sent.
The item's actual measurements or size differ significantly from the measurements or size stated in the listing.
The item received has a substantial discrepancy from its description that was not disclosed or visible prior to purchase.

All issues must be reported within 3 days of receiving the parcel. Any complaint submitted after this period will not be eligible for a refund or other resolution.

Fragile Items

We take great care when packaging fragile items. However, parcels may occasionally be mishandled during transit by the courier service, which is beyond our control.

If a fragile item arrives broken or damaged during shipping, the customer will be eligible for store credit rather than a refund. Store credit can be used towards any future purchase from Skullberries. A picture or video of the parcel being unboxed is required for eligibility.

Delivery Coverage & Order Restrictions

For certain smaller cities or remote areas/villages where our courier services do not operate, we may only be able to accommodate smaller parcels.

If an order exceeds 0.5 kg in weight or exceeds the courier’s permitted parcel dimensions and we are unable to ship it to the provided city through our available courier services, the order will be automatically cancelled from our end. If the order was paid for online, the full amount will be refunded.

Privacy Policy

We value your privacy and are committed to protecting your personal information.

Any information provided when placing an order including your name, phone number, and delivery address, is used solely for processing, fulfilling, and delivering your order, as well as communicating with you regarding your purchase.

We do not sell or share your personal information with third parties. Your information may, however, be provided to the courier service responsible for delivering your order when necessary to fulfill the delivery.